Just a few years ago, few people in government structures had even heard of a Chief Digital Transformation Officer (CDTO). Today, this is one of the key positions in public authorities, local governments, and state-owned enterprises. Why is this role becoming increasingly in demand? What are the responsibilities of digital transformation deputies, and how does it affect the quality of public services? Maria Voitko, Chief Operating Officer at CDTO Campus, shares her thoughts.
Who are CDTOs?
CDTOs — Chief Digital Transformation Officers — are leaders responsible for implementing technological solutions, automating processes, digitizing services, and improving citizens' access to government services. Their main mission is to make the state more convenient and efficient for people through modern technologies.
Unlike IT directors, who focus on technical aspects (servers, networks, security), CDTOs concentrate on strategic changes related to digital services and platforms. A CDTO must think holistically, possess change management skills, and operate at the intersection of public administration, technology, and citizen needs.
Why CDTOs Are Becoming Essential in the Public Sector
Growing demand for convenient and fast services;
Citizens expect public services to be as simple and user-friendly as those offered by banks or online retailers. CDTOs are responsible for making services — like obtaining certificates or applying for assistance — accessible in just a few clicks, instead of requiring hours in queues with stacks of paperwork.
Development of digital infrastructure;
Implementing digital registries, automated document management systems, and e-governance requires competent leadership. CDTOs ensure these processes are systematic and effective.
Cybersecurity and information protection;
Government data is a critically important resource. The CDTO’s role includes developing information security policies, implementing cybersecurity standards, and monitoring digital risks.
Resource optimization;
Digitalization reduces bureaucracy and corruption risks, saving time and money. For instance, switching to electronic document management can drastically cut costs for paper and logistics in state institutions.
Global trends and international collaboration.
The world is moving towards open government, digitalization of administrative processes, and the use of AI in governance. Ukraine cannot remain outside these changes — CDTOs play a crucial role in modernizing the state.
Challenges on the CDTO’s Path
Despite the fast development of digital transformation, CDTOs in the public sector face several challenges:
Resistance to change – Traditional bureaucratic systems are not always ready for rapid digital reforms.
Lack of funding – Investments in digital solutions are often deprioritized in favor of traditional expenditures.
Shortage of qualified talent – The public sector struggles to compete with the private sector in attracting IT specialists.
How to Prepare for the Role of CDTO?
Since CDTOs are change leaders, success in this role requires:
Knowledge or experience in public administration – Understanding legal processes and government policy.
Digital competencies – Familiarity with tech trends, big data, and process automation.
Leadership skills – Ability to manage teams, motivate people, and communicate the value of digital change.
Flexibility and creativity – Adaptability to new challenges and the ability to find unconventional solutions.
What Education Should a CDTO Have?
To work effectively, a CDTO must combine managerial skills, expertise in digital technologies, and experience in driving change. Candidates are usually expected to understand digital transformation, cybersecurity, data management, and possess strategic and leadership capabilities.
Image provided by the speaker
However, there is no separate specialty for CDTOs at traditional universities. Therefore, specialized training is offered through educational projects like ours. This training helps future CDTOs acquire the necessary competencies and management skills, including artificial intelligence and leadership courses that teach them to use modern digitalization tools.
The role of CDTOs in government agencies is becoming increasingly important as digital transformation changes governance approaches, affects public service quality, and increases state efficiency.
The growing demand for CDTOs in government agencies is a logical step toward modern, technological, and open public administration.
